Hi, I'am
Thit Sann Oo
Student @ Seneca College |
CompTIA A+ Certified Technician

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About

I'am Thit Sann Oo

I'm a responsible student and tech-savvy IT Technician with over 2 years of experience in troubleshooting hardware and software issues, network infrastructure, and virtualization.
Founder of Maple Tech IT Studio, providing personalized tech solutions and on-site support in Toronto. Skilled in building custom PCs, setting up NAS systems, and managing SOHO networking projects. Passionate about delivering innovative IT solutions and helping clients succeed through fast, reliable support.

Skills

Professional Skills

As a student interested in tech industry, I have acquired a diverse set of skills that enable me to tackle a wide range of projects.

Technical Support

95%

Virtualization

75%

Networking and Server Management

55%

Cloud Infrastructure

40%

Technical Skills

Technical support and IT operations

Hardware and Software Troubleshooting

Custom PC Builds

Remote Technical Support

IT Operations

Virtualization and Server Management

Vmware ESXI

Proxmox

TrueNAS

Windows Active Directory

Microsoft Entra ID

Network Engineering

SOHO Networking

Domain Networking

Multitenant Networking

Cloud Infrastructure and Services

AWS Cloud Quest : Cloud Practitioner

AWS Projects

Microsoft Office

Microsoft Office Specialist: Associate

Soft Skills

Attention to Detail

Communication

Teamwork

Extensive Research

Time Management

Adaptability

Problem Solving

Leadership

Works well under Pressure

Resume

Education

Computer System Technician - Diploma

2024-2026

Named to the President's Honour List

Seneca College, Toronto, Canada

IGCSE O level

2022-2023

Recipient of Certificate of Excellence

Pinnacle Education MM, Yangon, Myanmar

Pre - High School

2011 - 2021

B.E.H.S (1) Dagon, Yangon, Myanmar

Work Experiences

Founder

Maple Tech IT Studio - Toronto, ON

August 2024 - Present

Diagnosed and resolved over 50+ hardware/software issues for clients
Consultations, On-site Installations & Configurations for Network Infrastructure, Servers and IoTs
Implemented a Private Cloud-Storage System using NextCloud
Hosted Private Ticketing System for Customer Management Purposes
Hosted the website locally for development and migrated it to a cloud-based solution

IT Technician

Shining KT Company Limited - Yangon, Myanmar

May 2022 - August 2023 (15 Months)

Left role to pursue advanced studies in IT abroad

Diagnosed and resolved over 200+ hardware/software issues for internal staff
Implemented a Network-Attached Storage (NAS) Server System with RAID, migrating from local-storing system to Server-storing system, safeguarding company data.
Upgraded network infrastructure from 100 Mbps Fast Ethernet to 1 Gbps Gigabit Ethernet, resulting in improved network performance and increased efficiency across the organization
Set up and configured hardware, software, and network systems for a new office branch
Monitored and maintained inventory of technical products

Retail Sales Associate

KT Ice-cream Cones & Accessories - Yangon, Myanmar

January 2022 - May 2022 (4 Months)

Subsidiary of Shining KT Food Trading Company Limited

Provided exceptional customer service and support to over 80+ customers daily
Managed inventory and restocked products to ensure availability and meet customer demand
Processed transactions and maintained accurate records of sales and inventory

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